Go-live is the start, not the finish.
Systems decay when nobody owns them. We monitor, support and keep improving your applications and agents every month, with a named team and a clear backlog.
What we offer
How we help
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Support and maintenance
Fixes, updates and uptime, with agreed response times.
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Continuous improvement
A monthly release of the next most valuable change.
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Agent tuning
Agents measured, reviewed and improved as your business changes.
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Performance reviews
A monthly review of what changed, what it saved and what comes next.
How a project runs
Typical timelines. Every engagement is scoped with you, in writing, before it starts.
- 01 Month 1 Take over
We document your systems, set up monitoring and agree response times.
- 02 Every day Keep it running
Fixes, updates, backups and security patches, handled before you notice.
- 03 Every month Improve monthly
A short list of improvements, shipped and measured.
- 04 Every quarter Review quarterly
What changed, what it achieved, and what to do next.
Deliverables
What you receive
- A named team
- Agreed response times
- A monthly release
- A monthly performance review
Industries
Where we apply it
Tools and technologies
Proven, mainstream technology your next team can maintain, connected to the tools you already use.
- Monitoring & alerts
- Automated backups
- Security updates
- Helpdesk on WhatsApp & email
- Monthly reports
How we engage
Start small. Payments are phased against what is delivered.
- 01
Fixed-Scope Project
A clearly defined piece of work, delivered for an agreed price and timeline.
- 02
Dedicated Team
A cross-functional Foxzelo team working on your roadmap, month after month.
- 03
Managed Services
We run, support and keep improving what we build.
Questions owners ask
Can you support software someone else built?
Yes, after a short review to understand it and document it properly.
How fast do you respond?
Response times are agreed upfront, by priority, and written into your plan.
Can we cancel?
Yes. Plans run month to month after an initial period, with a clean handover if you leave.
Who will we talk to?
A named point of contact who knows your systems, not a ticket queue.
Let’s talk about where your business is heading.
Tell us what you’re trying to achieve. We’ll come back within one working day with an honest view of how we can help.
- 1 You tell usWhere the business is heading and what is getting in the way.
- 2 We reply in one working dayWith an honest view of whether, and how, we can help.
- 3 A clear next stepA free written estimate, or a straight answer that we are not the right fit.