Unhappy customers heard in minutes, not days.
A one-star review or an angry call can sit unseen for days. This agent watches every channel and puts the urgent ones in front of the right person.
Replaces
Slow, manual tracking of reviews and complaints.
Does
Watches reviews, social and complaint channels, and routes urgent issues with context.
Never touches
What your team says in response.
That stays with your people and your systems.
Four steps. Your people stay in control.
- 01
Watch
Reviews, social mentions and complaint channels are monitored continuously.
- 02
Sort
Each item is tagged by branch, topic and urgency.
- 03
Route
Urgent issues reach the responsible manager with the full context.
- 04
Learn
Monthly themes show which problems keep returning, and where.
Same agent. Your vocabulary.
- Retail & E-Commerce
Flags poor store and product reviews to the outlet manager.
- Mobility
Routes service complaints and poor reviews by outlet.
- Manufacturing
Logs distributor complaints and groups them by product.
- Fintech
Routes grievances within regulatory response timelines.
- Travel & Hospitality
Alerts the duty manager to a poor review during the stay.
- Transportation & Logistics
Flags delayed-delivery complaints for key accounts.
- Healthcare & Pharma
Reads patient feedback and reviews by location, and flags service issues before they escalate.
Process before technology
What has to be true first.
An agent on a broken process just fails faster. These come first, usually from the X-Ray and the build.
- 01An escalation path for each branch
- 02One view of feedback across channels
- 03Named owners for responses
Let’s talk about where your business is heading.
Tell us what you’re trying to achieve. We’ll come back within one working day with an honest view of how we can help.
- 1 You tell usWhere the business is heading and what is getting in the way.
- 2 We reply in one working dayWith an honest view of whether, and how, we can help.
- 3 A clear next stepA free written estimate, or a straight answer that we are not the right fit.